Picture Frames

As an amateur photographer, I have purchased many frames over the years, both pre-made and custom, and there is not one feature of this frame I like.I was fairly stunned at the plexiglass and even more surprised by the cheap cardboard backing. I cannot believe for the price the manufacturer didn't use at least paperboard.The frame was not properly cut or sanded in one corner, which is noticeable.But the greater issue I have with this frame is that it did not come with an adjustable hanging kit. I cannot remember the last time I purchased a pre-made frame that did not have one. Further, the very small, cheaply made hanger is a push-in tack hanger and not one that secures to the frame with small nails.The retail value of this frame is about $13 not $23. I would not purchase this frame again.

Ordered 2 of these frames. One arrived without its mounting hardware. Contacted Amazon customer service. 2 options, send the huge package back to them or contact the manufacturer/distributor. I thought I'll simply contact the manufacturer and ask them to mail me the 2 small screws and the metal wire that was missing - how hard could it be?WRONG.Kim, the manager at Art to Frames told me (numerous times just to make sure that I, the mere consumer, understood her sophisticated logic - she at one point said, "let me put it to you in bullet points so you can understand") that because I did not purchase it directly from them but rather through Amazon LLC, that she and Art to Frames cannot be held responsible for any missing parts.Mind you, the missing parts in question are two small screws and a metal wire. How much would it cost to manufacture and ship those things?She then encouraged me to write a bad review saying that it will have no bearing on their business.So here it is.Kim the manager, and Art to Frames is a careless manufacturer and distributor who take no responsibility for the quality of the work they perform or the items that they manufacture (and sell). They will even make it a point to speak down to you for 20 minutes to justify why they can't help you correct their mistake. And indeed it is their mistake because the parts are taped to the frames in a sealed box. Amazon never has access to the contents of these boxes.Their policy is, what we sell to other major resellers like Amazon, is not our responsibility because you're buying it from them.We all know of instances where manufacturers will go out of their way to help a customer in need not only by replacing a defective or missing part but in many cases giving you a new replacement item for free!Of course, when I told Kim this, she said, "We're not Hasbro. We're Art to Frames."You certainly are.If companies think that this sort of customer service and lack of manufacturing quality control has no direct bearing on their business, they have another thing coming.We all know because we read the negative reviews.PS When I contacted Amazon customer service regarding this terrible interaction, they expressed complete dismay over the way Art to Frames handled this. Amazon apologized profusely and is sending a replacement frame free of charge with 1-day express shipping. Furthermore, they have forwarded this experience to their business management team and will investigate the way Art to Frames manufacture their items and treat mutual customers. Interesting note: Amazon told me that in fact, Art to Frames IS the distributor of the item. So basically, Art to Frames takes no responsibility for what they manufacture AND what they distribute.

The cheap plastic used in the frame causes noticeable warp and glare. Also, if the frame is used for a gloss or metallic-finish picture, and any pressure is applied to the front of the plastic after assembly it causes the plastic to stick to the picture underneath, which then requires complete removal of the picture from the frame to fix. Given the low price, I certainly didn't expect this frame to be particularly high quality, but I also didn't expect complete junk.

I hate giving low reviews, but these are so cheap it's astonishing that there isn't some sort of regulation preventing them from being sold. Plexiglas has been the norm for large frames for years now (most likely because large sheets of glass are too difficult/expensive to ship without breaking) but this is so thin it shouldn't even qualify as Plexiglas. It's more like a sheet of lamination. Additionally, the cardboard backing is ultra thin and soft. The combination of the two is so thin that when you try to pick up the frame, if any of your fingers happen to extend beyond the frame and touch the plexiglas/cardboard, even very lightly, it will instantly and buckle and pop past some of the little metal tabs, cracking in the process! Basically it's so thin that it's difficult to handle it without damaging it.Additionally, of the two frames I ordered from this company, the first one arrived in the wrong size and the second one arrived missing the hanging hardware. Luckily, Amazon's return policy allowed me to return the one that was the wrong size, and I happened to have an extra set of hanging hardware to use for the second one. Additionally, the item I was framing was on a thick piece of foamboard which ended up providing some strength to the frame allowing me to handle it without the center buckling. That's the only reason I didn't return the second one too.There are similarly priced frames at Target (and at Michaels when there is a sale) with thicker plexiglas, thicker backing, and hanging hardware that comes already attached, and you can physically inspect them for scratches. If you can find your frame size there, it is worth the trip. If you can't, I would recommend paying more to get your custom size made elsewhere. This brand is an embarrassment.

Compared to other $30 frames that you can get at a store, this model just isn't that good. The photo says made in the U.S.A. but you wouldn't know it from the construction. Corner edges are misaligned. The particle board is cheap. The black wrap is cheap. The "plexiglass" is actually cheap lexan that does not hold shape -- it bulges and sags without support in the center which means you see distorted reflections as you walk by. In other words it's NOT glass.Also, no one seems to have paid attention to the details. The cardboard backing has a sticker on it that rips the cardboard as you remove it. The holes for hanging the frame are not pre-drilled for you. You better have a small drill or else have a strong hand for a screwdriver.Just very disappointing.

It's not a fancy frame, but it gets the job done. The backing is brown cardboard, so if the picture or poster isn't an exact fit you'll want to combine it with some black construction paper.I had to spend some time cleaning sawdust off the frame before putting it up.

I am extremely pleased with the frames I purchased. Thank you SO much, Amazon, for alerting me to them!!I would never have known that they were on sale and available if you hadn't contacted me. They are exactly what I was looking for. :)

The frame is a nice quality alternative. It does not have glass, but plexi that is wrapped and protected on both sides. The hanging kit gives a lot of alternatives as well as a hook and nail. I liked them so well I bought some more!

Beautiful ! Fast shipping and I would highly recommend it !

decent frame. the "glass" is a plastic material so i'm not sure why the package it came in said "FRAGILE: GLASS" all over it. it's a little flimsy but considering this is an irregular frame size and your only other option would be to get one custom made, it gets the job done.